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Service Level Management White Papers

LiveReorg Enables Large SAP Site to Maintain Critical SLAs

Overview At PacifiCorp, a large power provider, SAP applications support the company's financials, materials management, work management, preventive maintenance, budgeting and planning, project forecasting, and HR/payroll systems. If the system is unavailable for any reason, employees become unproductive and power plant maintenance can be adversely affected - which could in turn cause a power outage affecting hundreds of thousands of customers. Using LiveReorg, PacifiCorp can now confidently meet their SAP-related availability and performance service level agreements by performing reorganizations without taking users offline. The DBAs are able to perform this critical maintenance during regular office hours, freeing holidays, evenings, and weekends from this task.

Further White Paper Details
Publisher	Quest Software	File Format	HTML
Date Published	July 2004	Downloads	8
Format	Case Studies
Topics	Service Level Management, SLA

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eBay gets stuck into fixed pricing

At the time of publication, there was a notice telling customers that "the store is temporarily unavailable while we are performing routine maintenance to the site".eBay's Meg Whitman features in silicon.com's Agenda Setters 2001.

Channel:
WebWatch

Logica has a gas with £2m supply chain contract

In a statement, Simon Clark, project sponsor at BGHR said: "Following the successful completion of the project we will have a seamless flow of mission-critical data throughout our upstream business and mote efficient forecasting and scheduling...

Channel:
Applications

Inland Revenue accused of "failing to perform" online

Using monitoring software that acts as a 'virtual user' management consultancy Parallel tested the Revenue's online self assessment tax return portal last week and found it to be unavailable for 38 hours over five days - an uptime of just 75 per...

IBM utility software on its way

The label grew popular before utilities industry problems such as rolling blackouts in California and the August power outage in the northeast US. Carter gives the example of a bank, whose computers might be devoted to stock trades in the morning...

Electricity blackouts highlight internet weaknesses

It cites a previous incident at an offline nuclear power plant as an example of the potential effects of a cyberattack. The task force continues to work with law enforcement in both countries to examine the possibility that malicious attackers had...

Channel:
WebWatch

Lycos knocked offline by ISP outage

Lycos was knocked offline yesterday and the search engine is blaming the company's ISP for the outage. A Savvis representative confirmed the company had suffered an outage but declined to give specifics as to the cause or how many other companies...

Channel:
WebWatch
Tags:
lycos,
outage,
savvis

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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