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Service Level Management White Papers

Orange Rings the Changes to Keep Its Future Bright

Overview Orange Communications SA already had 300,000 customers only six months after its launch in Orange Communications SA already had 300,000 customers only six months after its launch in Switzerland. The objective was to support the department's internal customers, primarily its Customer Care Division and the subscriber-facing call centers in Zurich and the Lausanne suburb of Bussigny. The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. Orange's choice of software was Axios Systems' assyst, which replaced an Incident Management Help Desk 'trouble ticket' tool from Touchpaper and a paper-based Change Management system. The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice.

Further White Paper Details
Publisher	Axios Systems	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	34
Format	Case Studies
Topics	Service Level Management, SLA, Help Desk

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Channel:
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Tags:
case,
aol

Analysis: Bringing IT in line with the business

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Channel:
IT Governance

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Publisher:
ZDNet UK

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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

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Publisher:
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Publisher:
IBM

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