You are here: silicon.com > Resources > White Papers > IT Management > IT Infrastructure > Service Level Management

Service Level Management White Papers

The Forestry Commission Logs on to assystNET

Overview Responsible for protecting and expanding Britain's forests and woodlands, the Edinburgh-based Forestry Commission employs more than 3,000 staff spread throughout the UK and has an annual budget of some £100m. In the late 1980s, it became one of the first customers of Axios, now a world leader in IT Help Desk and Service Management software, and will shortly upgrade to the latest version of its flagship assyst solution. The companion product, assystNET, is a tool for customer Web-based incident logging and status tracking. Easy access over the internet/intranet is delivered - reducing the number of non-critical calls to support desks.

Further White Paper Details
Publisher	Axios Systems	File Format	HTML
Date Published	July 2004	Downloads	8
Format	Case Studies
Topics	Service Level Management, SLA, Help Desk

Did you find this white paper useful? 1 out of 2 users found this white paper useful

Peter Cochrane's Uncommon Sense: Crippling the WWW

Then there is the virus brigade which uses email, MS Word and other file formats to spread their unwanted grief. In some cases the intranet becomes a sector wide realisation with companies in the same business sharing a common infrastructure.

Channel:
Comment & Analysis

Sobig virus may be the tip of the iceberg

Because of the increasing spread of the virus, McAfee has upgraded its risk assessment of Sobig.C to medium. These can also be difficult to root out, because they spread via desktop PCs with minimal security.

Channel:
Security Strategy

C&W seals £1.3m Ryanair network deal

The new network will allow Ryanair to handle the increased levels of traffic from customers logging on to its website, and will enable the company to offer additional features to enhance its customer service.

Channel:
IT Director
Tags:
ryanair,
up,
cable,
c&w

Microsoft releases management software beta

MOM, meanwhile, is for monitoring the ongoing status of a network to avoid problems such as an overloaded server or a dropped network connection. The upgrade to MOM offers new tools Microsoft said will help system administrators more easily track...

Channel:
Applications

Analysis: Bringing IT in line with the business

Although ITIL was an initiative created by the UK government more than a decade ago, it has spread far and wide - both into the private sector and abroad. If processes are improved and the calls to the service desk drop off, then the organisation's...

Channel:
IT Governance

Mobiles to track bird flu and Aids spread

Doctors tracking the spread of HIV and bird flu have a new tool to help in the fight against such deadly diseases - the humble mobile phone. Medics in Rwanda have trialled a new application that lets medical and government staff report data...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Service Level Management White Papers

The Forestry Commission Logs on to assystNET

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific