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Axios Systems Case Study: Unipart

Overview A new client-server IT Service Management System at car spares giant Unipart has not only dramatically improved the efficiency and effectiveness of its world-wide IT Help Desk operation, but it is also enabling the company to continually improve its customer-facing operation. The system - assyst from Axios Systems - is also proving to be an invaluable staff progression tool by helping staff to use the knowledge gained in the Help Desk area to good effect in other company departments. In addition, through the use of its complementary assystNET Internet-based Incident logging and tracking module, Unipart will soon be giving its internal customers a facility for super-fast incident logging and tracking along with a high level of automatic self-help.

Further White Paper Details
Publisher	Axios Systems	File Format	HTML
Date Published	July 2004	Downloads	56
Format	Case Studies
Topics	SLA, Service Level Management

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