Learning Management Systems White Papers
THINQ Learning Solutions Case Study: CVS/Pharmacy
Overview As the nation's largest retail provider of prescriptions, CVS/pharmacy understands the importance of well-trained pharmacy technicians who serve as primary contacts for hundreds of thousands of customers every day. The challenge was to standardize pharmacy practices and workflow to ensure consistent high-quality service for customers; increase employee knowledge and career potential. It implemented a three-tiered training program using THINQ TrainingServer Learning Management System (LMS). TrainingServer LMS helped employees adapt to a new, standardized training program that increased the consistency of customer service and improved employee knowledge.
| Publisher | THINQ Learning Solutions | File Format | HTML |
|---|---|---|---|
| Date Published | July 2007 | Downloads | 8 |
| Format | Case Studies | ||
| Topics | |||
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