Data Center White Papers
Service Level Agreement in the Data Center
Overview Aside from being able to deliver highly available, reliably performing systems, just being able to deliver your promise is key to success. This is why an effective and efficient Service Level Management (SLM) system is important. Key to the success of such a system is a sound Service Level Agreement (SLA). This paper describes what role an SLA plays in the Internet Data Center (IDC) and how it helps assure that one's reputation stays intact. It also includes sample agreements that can be used as templates.
| Publisher | Sun Microsystems | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | April 2002 | Downloads | 38 |
| Format | White Papers | ||
| Topics | |||
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