SLA White Papers

AppDancer/FA - How To: Monitor an Email Server SLA

Overview The purpose of this paper is to show how to use the AppDancer/FA Portable Flow Analyzer to monitor SLA agreements for Enterprise and Service Provider application servers. First we define what an SLA is, the types of servers that can be measured, how AppDancer/FA monitors an SLA, and then how to configure the SLA monitor in AppDancer/FA. Finally we include two examples of how you would monitor the SLA of a HTTP web server, and a POP e-mail server.

Further White Paper Details
PublisherClearSight Networks File FormatPDF, requires Acrobat Rdr 5
Date PublishedJune 2002 Downloads15
FormatWhite Papers   
Topics

ITSM: A Customer-Focused, Process-Oriented, Cost- Justified Approach to Success

In today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at...

Sample service level agreement for application support

Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used...

SLA Metrics

Which metrics should we use for our service-level agreements? That is a hard question, and like so many other SLA -related questions, many of the details of the answer will...

Sample SLA for outsourced data backups and retrievals

Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...

Outline responsibilities and objectives with this SLA for internal business units

This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...

  • Featured White Papers
Childnet helps parents get web savvy

Childnet helps parents get web savvy

Case study: Gov't initiative to bridge digital divide more

Travel site bookings fly when glitch fixed

Travel site bookings fly when glitch fixed

Case study: Testing software gives Thomson Holidays a boost more

Cheat Sheet: BBC iPlayer

Cheat Sheet: BBC iPlayer

Get the lowdown on Auntie's biggest online endeavour more


Quick Sitemap Links: