New research indicates that many household names of the IT industry, including Dell and Microsoft, have been able to capture lasting feelings of customer loyalty. Those that have the most devoted customers are Cisco Systems, Dell, EMC, Hewlett...
Apple Computer's famous brand loyalty is slipping according to a recent report. The survey by ZD Market Intelligence found that only 71 per cent of customers repurchased an Apple PC, compared to 81 per cent last year.
Poor customer service remains the main reason consumers desert a product or service despite the vast amounts of money invested by businesses on customer relationship management (CRM) technologies in recent years, according to new research.
Richard Parsons, the new CEO at AOL, officially takes the helm today at the company's annual shareholder meeting in New York. Parsons previously held the position of co-chief operating officer, alongside Bob Pittman, but is taking over from...
IT entrepreneur Narayana Murthy is stepping down as chief executive of Infosys, India's second largest software exporter, after 21 years in the job. One of the original founders of the company, Murthy is retiring to the president's chair and the...
Charles Wang, CEO of CA, announced at the opening ceremony that there is fierce competition for high-tech employees in the UK's Thames Valley, adding that he wants his R&D and technical support staff to stay in Ditton Park for life.