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SLA White Papers

Automated Service Level Reporting: Experience of Implementation

Overview This paper describes the experience of implementing of enterprise-wide, automated Service Level Reporting system. The paper presents the overviews of the system itself and of the modular approach that was used in development. It looks at functional areas, i.e. Help Desk, Applications, Data Center and others separately and then describes their integration. Problems and future plans are briefly discussed.

Further White Paper Details
Publisher	Fujitsu	File Format	PDF, requires Acrobat Rdr 5
Date Published	December 2002	Downloads	19
Format	White Papers
Topics	SLA, Data Center, Help Desk

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