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Service Level Management White Papers

Zions Management Services Company Turns to Converse Software for Application Response Time Monitoring and Service Level Reporting

Overview In its commitment to deliver best-in-the-business customer service, Zions Bancorporation ("Zions") has decided to measure overall "end-user experience" from its major business locations by gaining the ability to quickly view a single service dashboard while streamlining reporting processes. Through the implementation of the Converse Software's NimBUS solution, Zions will also be able to immediately notify personnel if response times degrade and service levels are threatened.

Further White Paper Details
Publisher	Converse Software	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	3
Format	Case Studies
Topics	Service Level Management, SLA

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