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SLA White Papers

IPC Delivers World-Class Customer Service With Remedy

Overview IPC Information Systems Inc. is a leading provider of integrated multimedia communications trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by an advanced enterprise service management solution. For the underlying technology, IPC implemented three components of the Remedy IT Service Management suite - Remedy Help Desk, Remedy Asset Management, and Remedy Service Level Agreements (SLA). IPC turned to Column Technologies, a Remedy System Integrator, for expertise in adapting and deploying the applications.

Further White Paper Details
Publisher	Remedy	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	23
Format	Case Studies
Topics	SLA, Asset Management, Help Desk

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