SLA White Papers
Diageo Implements Global Service Management Solution
Overview Diageo is the world's leading premium drinks company. In a strategic move to drive organic growth, Diageo has realigned itself behind its premium drinks business. As part of an overall commitment to quality, the company has focused on realigning its IT systems to improve the Return on Investment. The company had an aggressive implementation timescale and called in Systems Management International (SMI), an infrastructure implementation expert, to help with the process of all the options considered, it was felt that the Remedy Service Management suite responded to 80 percent of the company's requirements and could be adapted easily to match the remaining demands.
| Publisher | Remedy | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | July 2004 | Downloads | 77 |
| Format | Case Studies | ||
| Topics | |||
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