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GSTSAO Help Line Showcases Fujitsu's Call Centre Expertise

Overview With the impending introduction of The New Tax System in July 2000, the Federal Treasurer established the GST Start-Up Assistance Office (GSTSAO). The test was to quickly and efficiently respond to general queries on the GST from individuals, small business and community organisations across Australia. Cable & Wireless Optus (CWO) won the tender to provide GSTSAO's telecommunication services and, as prime contractor, approached Fujitsu in February 2000 to set up, resource and run the GSTSAO help line. The centre is one of five around Australia through which Fujitsu offers general call centre services as well as IT help desks, support services for ISPs and call management services.

Further White Paper Details
Publisher	Fujitsu	File Format	HTML
Date Published	July 2004	Downloads	5
Format	Case Studies
Topics	Call Center - Contact, Outsourcing, Customer Support Services

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