He claims getting call centre agents directly involved in the design and implementation process is a technique that should be adopted by all firms. It is essential to give agents the right tools to do the job.
In September 2000, the member states of the United Nations adopted a Millennium Declaration - a landmark document for a new century that reflects the aspirations and concerns of all peoples, sets specific targets for reducing poverty, and calls...
We need to have a war against the hackers and some strong legislation - the scope for IT fraud is already significant and increasing," he said. Think tank The Work Foundation agreed the next government should do more to improve communication about...
PHP is more limited in scope than Java, which runs not just on web servers but also on PCs, mobile phones, chip-enabled debit cards and many other devices. Wooing programmers is nothing new in the computing industry, where players constantly jockey...
News this week that Microsoft's OOXML document format has been adopted as an ISO standard has sparked outcry and frustration in the anti-Redmond camp. Microsoft should have adopted ODF rather than forcing through its own proprietary alternative.
It was always set up as a company to try and promote a standard platform and to be adopted by the industry as a stand platform for mobile but despite its early promises it didn't quite deliver that. Nokia's CEO, Olli-Pekka Kallasvuo, added in a...