Voyager Networks has launched a managed service designed to provide IT departments with the ability to keep track of service-level agreements (SLAs). The company claims its NetRemote Pro package eradicates the need for network managers to manually...
But for customers it throws up all sorts of new challenges - particularly when it comes to defining the Service Level Agreement (SLA). The SLA should be a separate document from the contract, although it may appear as a schedule within a contract.
A managed service contract should come with an SLA that encompasses a minimum QoS guarantee. It is possible to avoid some of these problems by using strict policy management and most current routers come with quality of service (QoS) features that...
The scale of this mapping task is frequently underestimated and crops up consistently as a contributory factor in the failure of many IT projects, not just ones involving RFID. If not, the contract should at least include a mechanism allowing the...
On private networks - LAN, WAN or in the carrier's core - application performance can be assured using two distinct quality of service parameters: DiffServ and MPLS. But IP, of course, was not designed to provide a guaranteed quality of service...
Other effects of SLA failure cited by respondents include a negative effect on external customer satisfaction and a slowing of production. The research showed 41 per cent of nearly 400 respondents only have a basic insight into service levels...
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