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Collaborative Web White Papers

The Business of Online Support: Achieving Your Competitive Support Advantage

Overview Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while fostering ongoing communication with your customers.

Further White Paper Details
Publisher	Motorola	File Format	PDF
Date Published	July 2007	Downloads	252
Format	White Papers
Topics	Collaborative Web, Customer Support Services, CRM, Web Services, Online - Distance Education

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