Telephony Systems - PBX White Papers
SCO and Fujitsu Business Communication Systems: High-IQ Call Centers - The Brains Behind CTI Success
Overview One challenge posed recently to FBCS by Cobra Electronics was streamlining call-center operations and improving call-handling efficiency. Incoming callers waited in queue for far too long, agents were handling the same questions repeatedly and the monthly toll-free bill from MCI was too high. After conducting a needs analysis and in-depth discovery of Cobra?s call center, FBCS devised ways for handling customer calls more efficiently and reducing the monthly phone bill. Fujitsu's intelligent solution included an automated and technology-enhanced service system to front-end current call-center operations.
| Publisher | The SCO Group | File Format | HTML |
|---|---|---|---|
| Date Published | June 2004 | Downloads | 11 |
| Format | Case Studies | ||
| Topics | |||
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