Although smaller than rivals IBM and EDS in terms of overall services revenue, HP recently beat out these giants and other business technology outsourcing companies in a customer satisfaction study published by Information Week.
We've never had higher customer satisfaction with respect to how our product works, how it stays up out in the field. We have massively focused on customer satisfaction in terms of field satisfaction and hardware reliability.
Microsoft has acquired Canadian asset-tracking company AssetMetrix as part of its continued expansion of its management software. Founded in March 2000, AssetMetrix helps businesses manage their fleet of PCs and software.
How is this affecting user productivity and satisfaction? One of the main reasons for this is that printers have not always been the responsibility of the IT function, either being purchased by departments or centrally through facilities management...
Cisco has bundled wi-fi chokepoint and telemetry services into its latest asset-tracking package, in what it claims is a first for the industry. Cisco Location Solution, which is available immediately, capitalises on chokepoints - bottlenecks such...
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
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