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Enterprise Support Services Offerings: Achieving Higher Value Through Consolidated Support for Mainframe Environments

Overview Alternative providers of maintenance and support services can offer distinct financial, technical and operational advantages for enterprise data environments. Along with substantial cost savings, the benefits of alternative maintenance can include faster restore times, a single point-of-contact for all maintenance activities, simplified service contacts and reduced staff workloads. These requirements include remote support and diagnostic capabilities, access to certified and trained technicians, access to microcode updates and engineering changes, high-caliber technical support specialists, and the ability to escalate problems to OEMs (Original Equipment Manufacturers). These are all elements of StorageTek Enterprise Support Services offerings for mainframe environments.

Further White Paper Details
Publisher	StorageTek, Storage Technology	File Format	PDF, requires Acrobat Rdr 5
Date Published	April 2004	Downloads	37
Format	White Papers
Topics	Storage Management, Mainframes

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