It is not helped by the fact that no-one knows quite how to measure ROI (return on investment). There have been a lot of woolly ROI figures generated - which in the end just haven't been achieved," she said.
Telindus believes a lack of network visibility and ROI (return on investment) measurement may be hampering the IT department's cause. However the survey indicates that the importance of cost cutting and ROI increase significantly when gaining board...
Given that it is difficult enough to measure return on investment (ROI) in CRM, it is going to be practically impossible with xRM, because what they measure in different departments is going to be completely different.
Most organisations rely on guesswork and personal intuition when calculating the return on investment of IT expenditure, according to a new study. The e-Skills UK quarterly ICT Inquiry research found just 11 per cent of businesses measure ROI for...
A shocking statistic in an e-Skills UK survey of 1,000 organisations this week found that just one in ten has a proper process for calculating the return on investment (ROI) of IT expenditure. But this raises the question of how to measure IT...
Customers now look for more realistic contract terms, including the smaller scope of contracts, fewer functional requirements, and clear ROI calculations, as the result of "sensational failures" of previous CRM projects.