The salesforce automation software market will soar to $5bn by 2003 as ecommerce becomes more popular and companies look beyond traditional channels to win and retain customers, according to IDC. IDC's latest research shows that SFA (Sales Force...
This year, IDC has strictly defined ebusiness to only include those CRM, supply chain automation (SCA) and e-procurement projects that involve linking the company to the customer or the business partner using IP technology.
For example, Israeli company Configate believes it has identified approximately 200 significant parameters describing human voice, out of about 500 that are measurable. The call centre automation market is leading the take-up of speech recognition...
IBM is embedding automation features across its existing products, including servers, databases, middleware and systems management software. But IT providers use different labels for this automation and are addressing various aspects of the overall...
As technology suppliers ease systems management, spending for products that deal in utility computing will surge in coming years, analyst firm IDC is predicting. Spending of $1bn in 2003 is expected to double this year and to increase to about...
While Linux grew steadily in China last year, the open-source operating system still faces some challenges in the country, according to IDC. IDC attributed the growth to the huge volume of government procurements, and large-scale SCO Unix...