An online research project was launched yesterday, one of the goals of which is to explore the viability of virtual call centres staffed by agents with disabilities. The Institute for Employment Studies, based at the University of Sussex, is...
Reassuringly however, the majority of enterprises did actually receive ROI within 18 months. Frost and Sullivan published some ROI research on early IP telephony installations last year which found that some of the ROI tools suggested by the...
On Wednesday, Horst Bräuner, the civil servant responsible for implementing the migration, revealed the tactics used to get the council workers of Schwäbisch Hall onside. We put the chairwoman of our workers' council on stage in front of all the...
The report, by researchers from the George Institute for International Health at the University of Sydney and published in the British Medical Journal, examined 456 drivers from the city of Perth in western Australia and discovered that phone use...
Some drivers already use a satellite positioning device as the platform for pay-as-you-go insurance. Bristol City Council, Bath and North East Council, North Somerset Council and South Gloucestershire Council
For email [workers] have got BlackBerry, voice they're on cellular - I can't imagine anyone wanting a wireless VoIP phone just for the City. For City workers and tourists alike, the project will mean continuous wi-fi access from an area stretching...