In this week's News in View, leading Linux vendors, VA Linux and Redhat, mapped out their future strategies for taking business away from Unix and NT. Open source vendors claim Linux still has to scale up to the high-end and down to mobile devices...
It's both an enabler and change agent, resulting in the potential for substantial business benefit. Quocirca's Jon Collins warns that now, as the industry's climate is improving, is the time to make sure this doesn't happen again.
In fact amongst contact centres with over 250 agent positions, only 23 per cent continued to use a pure TDM system. For example, an interactive voice response (IVR) system can increase overall productivity because it can handle simple calls without...
Service Oriented Architecture (SOA) will turn into another "useless fashion" unless vendors get better at explaining its potential to improve the alignment of IT and business. With many of the IT vendors marketing SOA offerings focusing primarily...
This isn't to say that boardrooms are lining up to appoint the CIO as a successor to the CEO, and there are skills and attributes that IT execs still need to work hard at acquiring and improving. She said: "Often when they leave their post they...
This gap leaves an opening for analysts, who should be relatively neutral about the success or failure of products or vendors, to stand back and form a view of the trends. But analysts have not always kept the balance, and services such as free...
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