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Enterprise Integration: A Key to Successful Public Sector Customer Service

Overview This white paper is about recognizing the benefits and mastering the technical challenges of integrating Motorola’s Customer Service Request (CSR) systems across the public sector enterprise. This paper describes the general strategies of Point-to-Point, Hub-and Spoke, and Workflow Integration. It introduces the key characteristics to look for when evaluating potential integration solutions. Finally, it describes Motorola’s methodology for integrating CSR solutions using the CSR Application Hub toolkit.

Further White Paper Details
Publisher	Motorola	File Format	PDF, requires Acrobat Rdr 5
Date Published	May 2003	Downloads	152
Format	White Papers
Topics	Customer Support Services, EAI

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