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Outsourcing White Papers

Delta Air Lines: Enhancing Customer Travel Experience While Reducing Customer Servicing Cost Through Business Process Outsourcing

Overview Delta Air Lines, through its Call Center operations, is working to enhance the customer travel experience as it reduces customer-servicing costs through Business Process Outsourcing. Wipro Spectramind leveraged its in-house Transition Toolkit for creating adapted customer service processes that are delivered in an offshore model. This was done by using structured training methodology to speedily transition key business processes of the client to India. The transitioning of these processes to India apart from providing round the clock services also ensured improvements in quality of service, productivity and cost savings.

Further White Paper Details
Publisher	Wipro	File Format	PDF
Date Published	July 2007	Downloads	11
Format	Case Studies
Topics	Outsourcing, Strategic Planning

Did you find this white paper useful? 2 out of 4 users found this white paper useful

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