Outsourcing White Papers
Delta Air Lines: Enhancing Customer Travel Experience While Reducing Customer Servicing Cost Through Business Process Outsourcing
Overview Delta Air Lines, through its Call Center operations, is working to enhance the customer travel experience as it reduces customer-servicing costs through Business Process Outsourcing. Wipro Spectramind leveraged its in-house Transition Toolkit for creating adapted customer service processes that are delivered in an offshore model. This was done by using structured training methodology to speedily transition key business processes of the client to India. The transitioning of these processes to India apart from providing round the clock services also ensured improvements in quality of service, productivity and cost savings.
| Publisher | Wipro | File Format | |
|---|---|---|---|
| Date Published | July 2007 | Downloads | 11 |
| Format | Case Studies | ||
| Topics | |||
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