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Service Level Management White Papers

HP IT Service Management Decision Support Guide

Overview Companies are relying on their IT department to become a service provider that delivers consistent, reliable service to its customers, both internal and external. They are also scrutinizing their internal IT costs more and more, and IT service management is becoming the single most important metric to watch. HP helps to make IT service management decisions. Designed for decision-makers in both service management and IT operations, this paper will help readers accomplish two critical tasks: evaluate the benefits of moving to a stronger service management solution, and better integrate service desk and IT operations teams.

Further White Paper Details
Publisher	Hewlett Packard	File Format	PDF, requires Acrobat Rdr 5
Date Published	December 2003	Downloads	15
Format	White Papers
Topics	Service Level Management, Business Strategies

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Publisher:
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Publisher:
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