Service Level Management White Papers
One-Stop Shopping for ITIL and IT Service Management Since 1996
Overview The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. HP has been an active supporter of ITIL since 1995. HP was the first major corporate sponsor of the IT Service Management Forum in the United States. HP uses ITIL and HP’s ITSM Reference Model to help customers achieve maximum IT operational effectiveness.
| Publisher | Hewlett-Packard | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | June 2002 | Downloads | 5 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSGovernance: The CIO's--and the Board's--Business
DownloadEffective IT governance practices have become critical for supporting overall corporate objectives. Without this required level of governance, organizations are unable to ensure that business and IT goals are properly...
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.
ITIL Process Maturity Self-Assessment & Action Plan
This assessment and action plan is based upon the IT Infrastructure Library (ITIL) IT service management process framework and the Capability Maturity Model (CMM)/Software Process Improvement & Capability Determination (SPICE)...
Introducing ITIL Availability Management
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains...
IT Service Management: Service Outsourcing Questionnaire
The objective of this questionnaire is to gather information to qualify and scope the opportunity for a Managed Service. Information gathered may ultimately form part of a Statement of Work,...
