The companies found to have flawless purchase, delivery and returns processes were Appliance Direct, Bigsave.com, Country Bookshop, Marks & Spencer and Virgin Wines. The Plaut e-Return report lists 13 major ineptitudes encountered in the survey...
This has now been amended to allow limitations only in situations clearly beyond the supplier's control - giving consumers greater rights should their summer case of wines turn up late or if their Christmas crate doesn't arrive until New Year.
As the table below shows, it is expected to be one of the first to switch off analogue transmissions, in 2008. The following table shows when digital services were launched and when switch-off of analogue signals is expected for each of the...
Most e-tailers will let you choose any delivery address, or some, like Virgin Wines (another service I use regularly - despite some recurring downtime issues of late) will allow you to choose a number of delivery options, or specify what the...
While online beers, wines and spirits sales increased by nearly 40 per cent compared to the previous month, online electricals sales fell by 12.5 per cent. Online spending by UK consumers has broken previous records, racking up £4.2bn in sales last...
V is for Virgin Consulting giant Accenture has become a keen adopter of telepresence technology. Accenture CIO Frank Modruson says that for the first 15 minutes, people were fascinated by the technology.