Transaction Processing White Papers
BT Wholesale: Electronic Customer Relationship Platform
Overview BT Wholesale decided to build an electronic channel available to all its customers to improve service, maximize efficiency, and increase customer satisfaction. A collaborative BT Wholesale, Accenture, and Siebel Systems team worked to conceptualize and a Siebel-based solution called eCo that enables customers to trade and interact online with BT Wholesale. No longer limited to fax-based contact, customers enjoy much simpler, faster order processing and service response.
| Publisher | Accenture | File Format | HTML |
|---|---|---|---|
| Date Published | May 2004 | Downloads | 22 |
| Format | Case Studies | ||
| Topics | |||
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