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Allstate: Internet and Call Center Channels

Overview To maintain its position as one of the country's largest property and casualty insurers - while also positioning itself to offer a broader range of financial products - Allstate wanted to offer new ways of interacting with customers, and to do it on an aggressive schedule. Building on a long relationship with Allstate, Accenture deployed eight development teams to help design and implement The Good Hands Network, which adds integrated Internet and call center channels to the existing system of local agents.

Further White Paper Details
Publisher	Accenture	File Format	HTML
Date Published	May 2004	Downloads	62
Format	Case Studies
Topics	Call Center - Contact

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