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Accenture Case Study: Marks & Spencer

Overview Facing intense competition, global retailer Marks & Spencer (M&S) decided to turn its already strong customer service operation into a highly efficient system that responds more quickly and effectively to customer needs. An innovative Accenture solution helped M&S transform operations at its Head Office Customer Services call center. M&S Head Office Customer Services now has powerful, fluid capabilities that enhance the way the company serves its customers.

Further White Paper Details
Publisher	Accenture	File Format	HTML
Date Published	May 2004	Downloads	303
Format	Case Studies
Topics	CRM, Customer Support Services, Call Center - Contact

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