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Outsourcing White Papers

Destination: Transforming the North American Utility Industry

Overview BC Hydro is a mid-sized utility with big ideas. The Vancouver-based company signed a landmark outsourcing contract with Accenture in 2003 that is designed to save the electric utility an estimated CDN$250 million (US$187 million) over 10 years and improve the services it provides to customers. As part of the agreement, BC Hydro and Accenture formed Accenture Business Services of British Columbia Limited Partnership to provide a wide variety of back-office functions - including customer service, procurement and office management services - to BC Hydro and other North American utilities.

Further White Paper Details
Publisher	Accenture	File Format	HTML
Date Published	May 2004	Downloads	7
Format	Case Studies
Topics	Outsourcing, Back-Office

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