VoIP - IP Telephony White Papers
ecwebworks Rings up Savings With Networked Telephony Solution
Overview ecwebworks, a web-based service company, was growing and relocating to a new facility when they decided to evaluate their communications system for their new offices. The old legacy phone system was not reliable, costly to maintain, and lacked the features, such as unified messaging, required for delivering customer service. After evaluating a wide range of market-competitive Voice over Internet Protocol (VoIP) solutions and legacy systems, ecwebworks selected the 3Com NBX 100 Communications System to deliver dependable, 24-hour support to its clients. This allows ecwebworks to connect its home or office-based technical, sales and customer service employees with its clients through advanced telephony features offered by the NBX 100 system. The system's automated routing capabilities also ensure that every customer call is logged and addressed promptly.
| Publisher | 3Com | File Format | HTML |
|---|---|---|---|
| Date Published | May 2004 | ||
| Format | Case Studies | ||
| Topics | |||
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