Telephony Systems - PBX White Papers
3Com Networked Telephony Solution Reaps Rich ROI for Aviva Life Insurance Company
Overview A subsidiary of Aviva plc, one of the 10 largest insurance groups in the world, Aviva Life Insurance has grown quickly to become a leader in the annuity and life insurance industry, leveraging its full range of non-equity insurance products to double its revenue last year. By 2002, however, the insurer's growth had overtaxed the capabilities of the Avaya PBX systems it inherited in its headquarters and Buffalo, NY office. The phone systems' complexity prevented Aviva from executing the moves, adds, and changes needed to support its operations, requiring the firm to contract vendor service technicians. This resulted in expensive hourly charges and downtime that slowed service to sales agents. To capitalize on these opportunities, Aviva sought a proven IP phone system that its 12-person IT department could easily manage and support. After consulting with 3Com partner Intelliphone, Inc., and considering an Avaya PBX and an IP system from Cisco, Aviva chose 3Com solution.
| Publisher | 3Com | File Format | HTML |
|---|---|---|---|
| Date Published | May 2004 | Downloads | 107 |
| Format | Case Studies | ||
| Topics | |||
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