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Cisco Customer Contact Solution Guide

Overview The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services. It offers superior flexibility by enabling organizations to draw from a broader range of resources to service customers, including access to an unlimited pool of agents and multiple channels of communication, including customer self-help tools.

The following solutions and their options are described:
Cisco IPCC Enterprise Edition
Cisco IPCC Express Edition
Cisco ICM Enterprise Edition
Cisco ICM Hosted Edition
Cisco Internet Service Node

Customer case studies are also provided.

Further White Paper Details
Publisher	Cisco	File Format	HTML & PDF
Date Published	April 2004	Downloads	63
Format	White Papers
Topics	Sales - Marketing, CRM, Packetized Voice, Call Center - Contact

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