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The Return on Investment of a Customer Interaction Network with Speech Self-Service

Overview This paper talks about Return on Investment (ROI) of a Customer Interaction Network with Speech Self-Service. The Customer Interaction Network integrates an e-business strategy with the contact center so that customers can employ company in ways that were previously unimaginable. The net result is that customers do business with your organization using communications infrastructure and application software that connects them with your business and keeps them returning over and over again.

Further White Paper Details
Publisher	Cisco	File Format	PDF, requires Acrobat Rdr 5
Date Published	March 2004	Downloads	92
Format	White Papers
Topics	VoIP - IP Telephony, ROI - TCO

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