Despite claims to the contrary, customer relationship management (CRM) vendors are failing to offer users 'the complete solution', according to a report issued this week. According to the report - 'Ovum evaluates: CRM in the Front Office' - buyers...
ERP (enterprise resource planning) vendors are set to dominate the CRM market within the next four years, according to a report by AMR Research. Traditional ERP vendors such as Oracle and Baan will gradually come to dominate the market by acquiring...
The latest report from AMR research found demand for localised CRM software in Europe is high, yet few vendors offer fully localised products modified to cater for different languages, diverse cultural expectations and time zone delays.
Although many vendors are facing the vagaries of the economy there are some, like PeopleSoft, who appear to be better placed to weather the storm. Only last month the company launched PeopleSoft 8 CRM with the stated intention of stealing the CRM...
Likewise, having a volume of information at hand is not important, while timeliness and accessibility of information become a priority - these things are not the strong points of most desktop CRM vendors.
According to Gartner's latest figures, released on Monday, Siebel rival SAP is the market leader in CRM, with 25.6 per cent market share in 2005. Oracle also said it had begun the integration of the Oracle E-Business Suite and Oracle's Siebel...
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