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How Does One of the Largest Colleges in Canada Provide Around -the-Clock Technical Support to its 90,000-Plus Full and Part-Time Students and Faculty?
Overview Seneca College is the largest college in Canada, with campuses located throughout the Greater Toronto area. With 16,000 full-time and 90,000 part-time students, Seneca offers a tremendous variety of classes and methods of teaching - from in-class lectures and online learning to co-op and field placements. Prior to selecting UniPress Software's FootPrints web-based service desk software, Seneca was using Front Range Solutions Heat Service and Support Solutions. Heat provided Seneca with a client/server environment, but the college was looking to move its service desk operations to a web-based system. Of equal importance was the ability to leverage and integrate their LDAP-based central directory, which serves as the main address book for its faculty and students. As a policy, the school purchases solutions that are mainly LDAP-compatible or products that can be modified to support the standard. It was based on this criterion that the ITT Department decided to implement FootPrints.
| Publisher | UniPress Software | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | March 2004 | Downloads | 29 |
| Format | Case Studies | ||
| Topics | |||
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