Telephony Systems - PBX White Papers
Simplifying Computer Telephony Integration Solutions
Overview Computer Telephony Integration (CTI) involves integrating computer systems with telephony resources to augment an organization’s communications capabilities. Since its inception, the integration of CTI has been difficult for many organizations to achieve. Smaller organizations without dedicated IT staff often lack the funding necessary to hire consultants who can develop and maintain custom integrations. This white paper will focus primarily on the soft phone and screen pop capabilities of CTI, as these applications are the ones that most enterprises are concerned with in the CTI realm.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | November 2003 | Downloads | 60 |
| Format | White Papers | ||
| Topics | |||
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