Windows NT - 2000 - 2003 White Papers
Telesales Group Expects to Accelerate the Sales Process with New Digital Note-taking Program
Overview Collecting and sharing customer information - in order to propose the best customer solution and close a sale - are at the heart of a successful telesales business. VMC Consulting and its IW Express sales team know that well. Until mid-2003, team members wrote notes during customer calls and then transcribed those notes into the Siebel Customer Relationship Management (CRM) tool. In July 2003, the team started using Microsoft Office OneNote 2003 with Siebel CRM. Now members use their desktop computers to take, organize, and share notes more effectively than they can use CRM alone.
| Publisher | Microsoft | File Format | HTML & WORD |
|---|---|---|---|
| Date Published | March 2004 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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