Knowledge Management White Papers
Microsoft OTG Uses Microsoft Office Solution Accelerator for Six Sigma to Drive Operational Excellence
Overview Incorporating the Microsoft Office Solution Accelerator for Six Sigma into their operations enables the Microsoft Operations and Technology Group (OTG) to find and quantify the value of opportunities to cut costs, identify and solve business process problems that affect customer satisfaction, and employ a more structured approach to business process change that avoid trial-and-error methods. Combining the Solution Accelerator with the Six Sigma approach to continuous process improvement provides OTG with the tools, support, and best practices they need to develop a collaborative work environment. Microsoft engaged Immedient, a Microsoft Gold Certified Solutions Provider with extensive background in enterprise project management deployments, to lead the solution implementation.
| Publisher | Microsoft | File Format | HTML & WORD |
|---|---|---|---|
| Date Published | March 2004 | Downloads | 23 |
| Format | Case Studies | ||
| Topics | |||
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