Microsoft, in playing its cards right, can be a major winner with the Xbox. The solution is often to treat the internet as a separate business entity and leverage off the bricks and mortar brand while establishing a separate, but associated, online...
The Indian government has introduced new tax breaks designed to head off any threat of firms withdrawing business process outsourcing (BPO) operations and moving them to cheaper offshore locations. Sanjeev Aggarwal of Indian BPO firm Daksh told the...
Deal volumes have stayed the same but total deal value has declined, partially because of BPO and offshore influences, and partially because of the separation of capital responsibilities in service contracts.
But - and it's a big but - CRM will still remain a corporate ethos, and no amount of playing with technology will turn a poor CRM ethos into a good one. To this end, Oracle and SAP are facing up to each other for the hearts and minds of the very...
LogicaCMG is to open a further offshore outsourcing facility in the Philippines focusing on business process outsourcing (BPO) services. The new centre is due to open later this month in Manila, employing between 200 and 300 staff specialising in...
He said: "We would advise IT organisations to use BPO and open source alternatives to improve their negotiating power with software suppliers as well as employing the emergence of third-party vendors as a means to reduce higher maintenance fees on...
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