Back-Office White Papers
Leeds City Council Increases Citizen, Partner and Employee Satisfaction
Overview Leeds City Council delivers quality services to 700,000 citizens in the financial capital of Northern England. The Council has been using the Siebel Service application since mid-2000 as a platform for eGovernment. More recently, the Council has introduced Siebel Partner Relationship Management (PRM) to enhance the efficiency and effectiveness of its interaction with service delivery partners. Using Siebel Service and Siebel PRM, Leeds City Council is developing a united view of its citizens, its services and the Council’s network of external partners.
| Publisher | Siebel Systems | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | March 2004 | Downloads | 16 |
| Format | Case Studies | ||
| Topics | |||
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