CRM White Papers
SKF Improves Customer Support with Siebel Field Service
Overview The SKF Group is the premier roller bearing manufacturer. SKF were already providing application engineering and support in many cases, but were doing so on a value-added basis and were not capturing revenue from those activities. SKF needed to formalize the process by which they would be enable to bill customers appropriately. SKF turned to Siebel Systems for an eBusiness solution. Siebel Field Service has immediately helped increase SKF’s service-related revenue. Siebel Field Service provides SKF with a comprehensive view of which activities are generating the most revenue, enabling to make decisions about what actions they should take to further sales.
| Publisher | Siebel Systems | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | March 2004 | Downloads | 3 |
| Format | Case Studies | ||
| Topics | |||
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