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IP Telephony in the Call Center
Overview Call center managers can now combine the human touch of the call center with the convenience of the Web, creating an Internet-enabled call center. This gives consumers a personalized, shopper-friendly marketplace of products and services, as well as better customer service and technical support. In turn, call centers benefit from increased sales and marketing, lower operating costs, improved time-to-market, and better staffing options. This paper explains how call centers can upgrade their existing call center infrastructure, lease call center services from a network service provider, and build a new call center using an open CT server.
| Publisher | Intel | File Format | HTML |
|---|---|---|---|
| Date Published | April 2008 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
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