Real-Time CRM: Groundbreaking Solutions that Drive Revenue & Profit
Overview World-class service, customer intimacy, “One voice” responsiveness for all methods of customer contact and retaining profitable customers these are the forces driving real-time CRM adoption, channel convergence and transformation of the business. Adapting to these market drivers requires dramatic changes in customer interaction processes and technology. Today’s contact centers must be equipped to handle not only voice calls and accompanying data, but web, fax and email contacts as well. This webcast discusses optimize multimedia strategies for enhancing customer contact center on any PBX or real-time IP system.
| Publisher | Siemens | ||
|---|---|---|---|
| Live Date | 2nd March 2004 12:20 GMT | ||
| Format | Webcast | ||
| Topics | |||
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