Apple Computer's famous brand loyalty is slipping according to a recent report. The survey by ZD Market Intelligence found that only 71 per cent of customers repurchased an Apple PC, compared to 81 per cent last year.
While Avaya seems to have stood it's ground on market share, revenue has declined from over £700m to £300m in the six months between September 2000 and March 2001. There seems to be a sense of satisfaction at having achieved what Lucent couldn't...
Set clear CRM goals and objectives - is it being used to increase profitability or loyalty? This month, I'd like to outline some clear objectives for successful CRM implementations. It's a lesson many organisations must learn, says columnist Rene...
New research indicates that many household names of the IT industry, including Dell and Microsoft, have been able to capture lasting feelings of customer loyalty. Those that have the most devoted customers are Cisco Systems, Dell, EMC, Hewlett...
Now a new incarnation of hotdesking is about to be born, and this time it has both technology and broader changes in work styles firmly in its favour. Generally wi-fi enables access to the LAN from anywhere in the office (or outside the office if...
Canny customer relationship management, targeted marketing and successful customer profiling has ensured that the retailer has become one of the most trusted brands in the UK, with customer loyalty at a premium.