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Outsourcing White Papers

The Role and Benefits of Quality in Delivering Offshore IT Services

Overview This white paper discusses the role and benefits that quality can have in delivering IT services and, in particular, offshore IT services. Quality is a term that is often used, especially when IT services firms market to potential customers, but its meaning is usually abstract. This document attempts to make the term "quality" more tangible by providing IDC's framework for understanding it as a critical element of service delivery and organizational effectiveness as well as analyzing its effect on business benefits.

Further White Paper Details
Publisher	Wipro Technologies	File Format	PDF, requires Acrobat Rdr 5
Date Published	December 2003	Downloads	10
Format	White Papers
Topics	Outsourcing

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