You are here: silicon.com > Resources > White Papers > IT Management > IT Budgeting > Outsourcing

Outsourcing White Papers

Software Product Support and Maintenance Outsourcing

Overview This white paper provides an insight into the advantages, challenges and the process of Outsourcing the support and maintenance functions of software Product. Several product companies who outsourced their support and maintenance functions have demonstrated rapid growth. Companies with rapidly expanding market share or Mergers and Acquisitions strategies have been quick to appreciate the time-to-value advantages of outsourcing their support and maintenance activities.

Further White Paper Details
Publisher	Goldstone Technologies	File Format	PDF, requires Acrobat Rdr 5
Date Published	April 2002	Downloads	12
Format	White Papers
Topics	Outsourcing

Did you find this white paper useful?

Devil's Advocate: Spend on technology, be successful

Many mergers and acquisitions are put together in a rush with no consideration of technology issues. Nations Bank in the US has successfully applied this strategy to fuel rapid growth by serial acquisitions without falling foul of integration...

Channel:
Comment & Analysis

UK offshoring boosts Indian IT coffers

We will concentrate on organic growth as well as acquisitions. UK offshore outsourcing growth has boosted the financial health of India's top three technology companies, with the upwards trend predicted to continue.

Channel:
Offshoring

Re:Viewing 2004: The security industry

Mergers and acquisitions were definitely back in vogue with Symantec the most active by far; among other deals it announced a $13bn merger with Veritas just before we all headed off on Christmas holiday.

Financial firms eye up end-to-end outsourcing

BPO vendors have increased in size - and gained a greater range of competencies - after the recent wave of mergers and acquisitions. Whereas previously these tasks tended to be outsourced on an individual basis, now the trend is toward setting up...

Channel:
BPO
Tags:
financial services,
bpo

US call centre jobs worst hit by offshore outsourcing

The US had 37 per cent of the world's outsourced call centre positions in 2004 but the Datamonitor report, Contact Centre Outsourcing in the US predicts that global market share will shrink to 25 per cent by 2008, from 315,000 jobs to 291,000.

Mergers and acquisitions leave IT out in the cold

IT is often ignored during mergers and acquisitions, with the integration of systems sometimes taking years to happen, research reveals. Nearly four-fifths (79 per cent) of the CIOs questioned said any M&A activity ignores IT integration, according...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

Outsourcing White Papers

Software Product Support and Maintenance Outsourcing

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific